Technical support

FAQ.

To work in the PSB On-Line system you will need to install Java SE Runtime Environment (JRE)Java SE Runtime Environment (JRE) of at least 1.7.0_75 version if you have Java 7 and of at least 1.8.0_31 version if you have Java 8. System requirements for Java.

You can use the Setup Wizard to configure your PC to work with the PSB On-Line system. It will help you prepare your computer and install software necessary to work in the system in your favorite browser.

We recommend Java version 1.8 update 31 and higher.
Java installation manual
Java update manual

Be careful:
1) To work on Java 7 you need to set the use of TLS 1.1 protocol
2) Java 7 will not support USB key in Windows 64-bit version.
3) Especially if you are using Mozilla FireFox.
4) Special aspects of using Google Chrome.

To work with the USB Key you will need to do the following:

For MS Windows family
(Windows Vista SP2 (32/64-bit); Windows Server 2008 (32/64-bit); Windows 7 (32/64-bit); Windows Server 2008 R2; Windows 10 (32/64-bit))
To work in WinXP you should:

• Depending on the type of device to download and to install the driver:
• Download and install the driver for eToken.
• Download and install the driver for JaCarta PKI with backward compatibility.
• Download and install the driver JaCarta PRO.
• You will need to add parameters to the Windows system register by running the pki.reg file.
• Setup manual and instruction on how to get the certificate for USB Key.
To work in Win7 - Win10 all types of devices will use the driver available on the following link:
• Download and install the driver for Win7 - Win10..

For MacOS
(MacOS X 10.6-10.11 El Capitan):
Attention! The driver is for the devices eToken and JaCarta PRO only.
• Download and install the driver for MacOS.
* For JaCarta PRO disable SIP prior to installation.

• To work with JaCarta PRO on MacOS install an additional driver.
• Make settings according to this manual.

For Linux OS
(Red Hat Enterprise 6.3 (32/64-bit); CentOS (32/64-bit); SUSE Linux Enterprise 11 (32/64-bit); Debian (32/64-bit); Fedora (32/64-bit); Ubuntu 12.10 (32/64-bit)):
Attention! The driver is for the devices eToken and JaCarta PRO only.
• Download and install the driver for Linux.
(to get the license key, send your request to the address online@psbank.ru.)

• To work with JaCarta PRO on Linux install an additional driver.
• Make settings according to this manual.

* Drivers for other operating systems and additional utilities you can get on the site of the manufacturer «Aladdin R.D.».


Attention! If the system does not work after upgrade.